LEGAL TERMS

Please find below the legal terms.

  • Conditions of sales
  • Website terms and conditions
(Last Revised: 22 July 2014)

1. GENERAL

The following terms and conditions and any other related rules that are adopted by L’École Van Cleef & Arpels and made available as provided herein (collectively the “Conditions of Sale”) shall apply to all sales of L’ECOLE Van Cleef & Arpels’ courses, conversations and other training services offered in Dubai (“Courses”) on the website identified by the domain name "www.me.lecolevancleefarpels.com" (the "Website") that you (the “Client” or “you”) may order from Richemont Dubai FZE, Van Cleef & Arpels division, Emirates Towers, level 32, Dubai (“L’ECOLE Van Cleef & Arpels” or referred to herein as “us”, “our” or “we”) on behalf of L’ECOLE Van Cleef & Arpels, Paris (France), a school organized and existing under the laws of France and whose registered offices are located 22 place Vendôme, 75001 Paris, France, by contacting by telephone the customer contact center of L’École Van Cleef & Arpels at the following number (800-VANCLEEF) or as indicated on the Website (the “Point of Contact”).

These Conditions of Sale apply exclusively to sales of Courses in Dubai made through the Point of Contact of L’École Van Cleef & Arpels in Dubai. L’École Van Cleef & Arpels may modify the Conditions of Sale from time to time, at its sole discretion.

The Conditions of Sale applicable to any order placed through the Point of Contact are those in force at the time that an order has been placed by you or on your behalf by L’ECOLE Van Cleef & Arpels’ contact center representative (the “Ambassador”).

Persons wishing to use the Point of Contact or the Website will also be deemed, by virtue of such use, to have agreed to be bound by these Conditions of Sale, our Website Terms of Use and our Privacy Policy, which are incorporated to these Conditions of Sale by reference. Clients using the Point of Contact may access our Privacy Policy posted on the Website.

2. PURCHASING ELIGIBILITY

Individuals who (a) have reached the age of majority (eighteen in most countries) and (b) have legal capacity to enter into contracts may order Courses offered on the Website through the Point of Contact. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in contravention to this provision shall be null and void.

By placing an order through the Point of Contact, you represent and warrant that you are a bona fide end-user Client and will not deliver, sell or otherwise market the Courses or purchase the Courses for commercial purposes or any other commercial benefit. If despite our efforts, a Course is no longer available or if L’École Van Cleef & Arpels believes, for legitimate grounds, that an order would violate these Conditions of Sale, L’École Van Cleef & Arpels may refuse the order.

3. COURSES AVAILABILITY; DATE AND PLACE OF EXECUTION

All orders placed through the Point of Contact are subject to availability and acceptance by L’ECOLE Van Cleef & Arpels.

L’École Van Cleef & Arpels reserves the right to change the assortment of Courses proposed on its Website or through the Point of Contact and may limit from time to time the quantity of Courses that may be ordered by a Client in a single buying course.

The Point of Contact and the Website can provide you with information regarding Courses that are currently available for sale through the Point of Contact. When calling the Point of Contact, an Ambassador will provide you with further information as to Course availability and assist you with your purchase.

The Courses will be performed at the following address: L’ECOLE Van Cleef & Arpels, Hai d3, Dubai Design District, Dubai.

4. ORDERS

In order to place an order through the Point of Contact, you or the Ambassador on your behalf will be required to register. In order to register, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.

We may change the information required to place an order or the registration requirements from time to time. Any changes will be posted on the Website. Please refer to our Privacy Policy and Clause 7 of these Conditions of Sale for more details about how we may use your personal information.


5. ORDERS

If you are willing to proceed, your offer to place an order will be processed as follows. Once you have chosen a Course on our Website, please print or submit the order form that is accessible on our Website, or call the Point of Contact and an Ambassador will follow up and send you the order form by email.

If you wish to print and send the order form in writing, please fill it out, sign it and send it back by email to lecole_me@vancleefarpels.com or as indicated on the Website), or by post to the address of Richemond, Van Cleef & Arpels Division, Emirates Towers – level 32, Dubai.

Subject to receiving full payment of the order, and except in case of force majeure, the Courses will be performed on the date mentioned on the Website or by the Point of Contact when you placed the order.

6. PRICES, TAX

All Prices for the Courses shown on the Website or quoted by the Point of Contact are in Emirati Dirhams (AED).

L’École Van Cleef & Arpels reserves the right to modify prices at any time without prior notice. However, the price of a Course displayed on the Website or quoted by the Point of Contact, as indicated at the time L’École Van Cleef & Arpels provides you with a Confirmation of Order, will be honoured by L’ECOLE Van Cleef & Arpels.

Notwithstanding anything to the contrary provided for herein, L’École Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, L’École Van Cleef & Arpels may refuse, terminate or cancel your order if there is an on-going dispute concerning payment of a prior order or if L’École Van Cleef & Arpels suspects that you have violated these Conditions of Sale.


7. PAYMENT
7.1. Payment

You may pay via credit card over phone, online or in several Van Cleef & Arpels boutiques in the United Arab Emirates, as further detailed on the Website or by the Point of Contact.

In any event, your full payment of the order must be received by L’École Van Cleef & Arpels prior to the date of performance of the Courses that you have ordered.

In case of payment by overseas bank transfer, please do not forget to mention the order reference number in your bank wire transfer form. L’École Van Cleef & Arpels will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the Confirmation of Order. Please note that some financial institutions may charge you a fee for using a bank wire transfer.

Several Van Cleef & Arpels boutiques in the United Arab Emirates may accept payment by cash, check and credit cards on behalf of L’ECOLE Van Cleef & Arpels. These boutiques currently include those located in The Dubai Mall, Mall of the Emirates in Dubai and Sowwah Square in Abu Dhabi, but please check our Website or call the Point of Contact for further information.

By submitting an offer to purchase Courses to L’ECOLE Van Cleef & Arpels, you expressly authorise us, where we deem it necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to authenticate your identity, to validate your payment and to authorise individual purchase transactions. Please refer to our Privacy Policy for more details about how and how long we may use or keep your personal information.

Note that the entire enrollment fee on the courses will be donated to Dubai Cares.

7.2. Security

L’École Van Cleef & Arpels takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. L’École Van Cleef & Arpels uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected.

Although we will do our best to protect your personal information throughout the selling process, we cannot guarantee the security and integrity of the data you transmit us and be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking. For more information about how we use and protect your information please view our Privacy Policy.

8. CONFIRMATION OF ORDER BY L’ECOLE VAN CLEEF & ARPELS

The order is not confirmed until full payment has been received and confirmed by L’ECOLE Van Cleef & Arpels.

Upon receipt of your full payment, following completion by L’École Van Cleef & Arpels of security checks, L’École Van Cleef & Arpels will send you by e-mail a written Confirmation of Order.

The Confirmation of Order constitutes the acceptance of your order by L’École Van Cleef & Arpels and indicates the existence of a binding contract.

9. INVOICES

When ordering Courses, you, as the Client, will have the option to choose whether you wish to receive an invoice to your billing address. If you decide at this moment that you do not want to receive an invoice, you may request an invoice no longer than twelve (12) months after purchase confirmation by calling the Point of Contact subject to providing proper identification to the Point of Contact.

In the event you wish to offer L’École Van Cleef & Arpels Courses as gift to a third party (“Gift Recipient”), please note that L’École Van Cleef & Arpels will not send the invoice and payment details to the Gift Recipient.

10. CANCELLATION

L’École Van Cleef & Arpels will accept that you cancel an order by calling the Point of Contact for that matter, provided that your request for cancellation reaches L’École Van Cleef & Arpels no later than two (2) weeks before the date scheduled for the related Course. Please, note that in case of cancellation, no refund will be made and the entire fee of the course will be donated to Dubai Cares.

L’École Van Cleef & Arpels may exceptionally cancel Courses in case of force majeure, as defined below, or if the professor is not able to attend. If that is the case, we will contact you as soon as possible and postpone the Course to a later date if possible, or cancel the Course if it cannot be postponed.
In case of cancellation, we will reimburse you all payments received from you, without undue delay and in any event not later than thirty (30) days from the day on which we informed you about the cancellation, but no other form of compensation or damages will be due by L’ECOLE Van Cleef & Arpels. We will carry out such reimbursement using the same means of payment that you used for the initial transaction, without charging you any fee.


11. FORCE MAJEURE

If L’École Van Cleef & Arpels is at any time prevented from performing its obligations hereunder due to force majeure events, then the order shall be suspended immediately, and will be cancelled by L’École Van Cleef & Arpels if we cannot postpone the Course to a later date. For the purpose of these Conditions of Sale, “force majeure” shall mean acts of God, acts of war, terrorism, civil disorders, epidemics, earthquake, fire, storm, flood, typhoon no. 8, black rain, government or legal restrictions, or other events not within the control of L’ECOLE Van Cleef & Arpels.

12. LEGAL GUARANTEE

You may have mandatory legal rights under applicable national legislation governing the sale of Courses; those legal rights are not affected by these Conditions of Sale.

13. ACCURACY OF PRICING, SERVICE DESCRIPTIONS

While L’École Van Cleef & Arpels endeavours to verify the accuracy of any information it places on the Website, in advertisements or catalogues or by the Point of Contact, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. L’École Van Cleef & Arpels does not confirm the price of a L’École Van Cleef & Arpels Course until a Confirmation of Order has been issued by L’ECOLE Van Cleef & Arpels, indicating the existence of a binding sales contract. If a L’École Van Cleef & Arpels Course’s current price is different than the price posted on our Website, then L’École Van Cleef & Arpels will either contact the Client for instructions or, if L’École Van Cleef & Arpels cannot obtain your instructions, reject the order and notify you of such rejection.

While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the L’École Van Cleef & Arpels Courses detailed on the Website or in a catalogue are as accurate as possible, L’École Van Cleef & Arpels does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.

14. FINAL PROVISIONS

Information and complaints. In case of any complaints, please contact our Point of Contact at the following address: Richemont, Van Cleef & Arpels Division, Emirates Towers –level 32, Dubai. For further information or complaints, you may also contact the Point of Contact on the telephone number and e-mail address indicated on the Website.

Entire Agreement. The Conditions of Sale, including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and L’École Van Cleef & Arpels regarding your purchase of L’ECOLE Van Cleef & Arpels’ Courses through the Point of Contact or the Website, and supersede any prior Conditions of Sale.

Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further, and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.

15. GOVERNING LAW

These Conditions of Sale shall be governed by and construed in accordance with the laws of Dubai, without reference to conflict of law provisions.

16. JURISDICTION

Any dispute, controversy or claim arising out of or in relation to the Courses or these Conditions of Sale shall be adjudicated by the competent courts of Dubai.

Without any restriction to bring proceedings before a court, L’École Van Cleef & Arpels or the Client will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the Courses, the Conditions of Sale or any breach thereof.

(Last updated: May 2017)


About L’École of Jewelry Arts and these Terms of Use
These Terms of Use govern your use of L’École Van Cleef & Arpelswebsites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term L’École Van Cleef & Arpels(and "we", "us" and "our") to refer to the head office of L’École Van Cleef & Arpelsat the registered address below. You can find out more about L’École Van Cleef & Arpelswww.lecolevancleefarpels.com.

We may make changes from time to time so please check back regularly to keep informed of updates.

Please read these Terms of Use carefully before using the Platform. You expressly acknowledge that you have been advised of these Terms of Use upon entering the Platform and have had access to the same. Consequently, by using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform.

About L’ÉCOLE Van Cleef & Arpels

L’École Van Cleef & Arpelshas its registered offices at L’ÉCOLE Van Cleef & Arpels, 22, place Vendôme, 75001 Paris, France. The Platforms are edited by L’ÉCOLE Van Cleef & Arpels. Our VAT number is FR 66 433901485.

About our hosting services
Hosting Services for our website is provided by Richemont International S.A. Route des Biches 8CH-1752 VILLARS-SUR-GLÂNE 2, which is located in Switzerland.
Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our privacy policy
Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, shall be governed by the terms of our Privacy Policy.

Use of materials on the Platforms

L’École Van Cleef & Arpelshas created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of L’École Van Cleef & Arpelsproducts displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, L’École Van Cleef & Arpelscannot be held liable for any apparent differences in the product images represented on the Platforms and the original products.

You may download one computer copy, download the application on to your mobile device or print one copy of the material made available to you for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("L’ÉCOLE Van Cleef & Arpel Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any L’École Van Cleef & ArpelsMaterial in any way for any public or commercial purposes. Furthermore, L’École Van Cleef & ArpelsMaterial may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use L’École Van Cleef & ArpelsMaterial will automatically terminate and any copies made of L’École Van Cleef & ArpelsMaterial must be immediately destroyed. Any unauthorised use of L’École Van Cleef & ArpelsMaterial may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


Your submissions and unsolicited communications
This section concerns communications sent to L’ÉCOLE Van Cleef & Arpels. It does not concern the communication of personal information to L’École Van Cleef & Arpelsin relation to the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to L’École Van Cleef & Arpelsvia the Platforms, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by L’ÉCOLE Van Cleef & Arpels. By sending communications to L’ÉCOLE Van Cleef & Arpels, you automatically grant L’École Van Cleef & Arpelsa worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by L’École Van Cleef & Arpelsand its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore, L’École Van Cleef & Arpelsenjoys a worldwide reputation for both the design and manufacture of high quality luxury items including jewellery and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect L’ÉCOLE Van Cleef & Arpels’s creations. As a result, L’École Van Cleef & Arpelscannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that L’École Van Cleef & Arpelsmay already be working on similar ideas and/or creations. Consequently, you are advised that L’École Van Cleef & Arpelsis not interested in receiving ideas or other proposals relating to creations they may wish to submit.

Limitation of liability

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

L’École Van Cleef & Arpelstries to ensure that the information provided is accurate and complete. However, L’École Van Cleef & Arpelsdoes not warrant or represent that L’ÉCOLE Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of L’École Van Cleef & ArpelsMaterial will not infringe rights of third parties. Your use of of the Platforms is at your own risk.

L’École Van Cleef & Arpelsdoes not warrant that the functional and/or technical aspects of the Platforms or the L’École Van Cleef & ArpelsMaterial will be error free or that the Platforms, L’École Van Cleef & ArpelsMaterial or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or L’École Van Cleef & ArpelsMaterial results in the need for servicing or replacing property, material, equipment, data or other element, L’École Van Cleef & Arpelsis not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. L’École Van Cleef & Arpelsand its suppliers make no warranties about the L’École Van Cleef & ArpelsMaterial, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

Under no circumstances whatsoever shall L’École Van Cleef & Arpelsbe liable for any loss arising out of or in connection with the use of information available from the Platforms whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if L’École Van Cleef & Arpelshas been advised of the possibility of such damages.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

Trademark notice
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected L’École Van Cleef & Arpelstrademarks or are licensed for use by L’École Van Cleef & Arpelsby third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without L’ÉCOLE Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Copyright notice
All content (including text, images and videos) on the Platforms are either Copyright © L’École Van Cleef & Arpelsor are licensed for use by L’ÉCOLE Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links & linking

The Platforms may contain links to other platforms operated by third parties not affiliated to L’ÉCOLE Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by L’École Van Cleef & Arpelsof those sites. L’École Van Cleef & Arpelshas not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.

L’École Van Cleef & Arpelsdoes not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.


Termination and suspension
You agree that L’École Van Cleef & Arpelsmay terminate or suspend your access to and use of the Platforms if L’École Van Cleef & Arpelsreasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of L’ÉCOLE Van Cleef & Arpels, its affiliated companies or any third party, or for any reason with or without notice to you. You agree that L’École Van Cleef & Arpelsmay modify or discontinue providing any of the Platforms, with or without notice to you. You agree that L’École Van Cleef & Arpelswill not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

General provisions
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting L’ÉCOLE Van Cleef & Arpels’s products and services and in certain cases to present products for sale via a variety of means. L’École Van Cleef & Arpelsmakes no representation that L’École Van Cleef & ArpelsMaterial is appropriate or available for use in every country of the world. You use the Platforms at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to L’École Van Cleef & ArpelsMaterial may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by L’École Van Cleef & Arpelsof a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. Where the laws of Hong Kong Special Administrative Region are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

contact@lecolevancleefarpels.com

L’ÉCOLE Van Cleef & Arpels

22 place Vendôme

75001 Paris

France

+33 1 70 70 36 00